Terms & Conditions
Last updated: July 2026
These terms explain the basis on which you may use this website and make enquiries with RoyalClubhouse.
About this website
This website provides information about RoyalClubhouse, a hotel and resort in Queenstown, New Zealand, including our rooms, dining, spa, events, gaming lounge and guest services. By using this website, you agree to these Terms and Conditions.
Enquiries and bookings
When you send an enquiry or booking request through this website, you are asking us to contact you — it is not a confirmed reservation. A booking is only confirmed once our team has been in touch and provided written confirmation. We will always do our best to accommodate your preferred dates and requests, subject to availability.
Rates and pricing
Room rates and package prices shown on this website are indicative, quoted in New Zealand dollars (NZ$), and may change. The rate that applies to your stay will be confirmed at the time of booking. Prices for gaming are not published on this website.
Age restriction
Our gaming lounge is reserved for guests aged 20 and over, in line with New Zealand law. Photo identification may be requested. Entry is at the discretion of our team and subject to our Host Responsibility policy.
Guest conduct
We ask all guests to treat our team, other guests and our property with respect. We are committed to safe and responsible gaming and reserve the right to refuse service where necessary. Please read our Host Responsibility policy.
Intellectual property
The content of this website, including text, images and the RoyalClubhouse name and logo, is owned by or licensed to RoyalClubhouse Hospitality Ltd and may not be copied or reused without our permission.
Other websites
This website may link to other websites for your convenience. We are not responsible for the content or practices of those websites.
Our responsibility
We take care to keep the information on this website accurate and up to date, but we cannot guarantee it is complete or error-free at all times. To the extent permitted by law, we are not liable for any loss arising from the use of this website.
Governing law
These Terms and Conditions are governed by the laws of New Zealand.
Contact
If you have any questions about these terms, please contact us at [email protected] or +64 3 442 6190.